FAQ

How to use the ring?

1. First, charge the ring - turn on the ring - turn on the Bluetooth of the mobile phone - download the APP to the mobile phone - turn on all permissions of the APP - log in to the APP - set up a personal account and fill in information - search for the ring model in the APP device - connect the ring - turn on the automatic detection setting - wear the ring - start using.

How to choose the ring size?

1. Choose an appropriate ring size according to the circumference of your finger. Generally, the ring can be worn on the index finger, middle finger, ring finger, or little finger.

How long does it take to ship?

After placing an order, it will be shipped in about 1-3 days

What materials are there?

We have tungsten steel, titanium, ceramic, and stainless steel.

What are the finger numbers?

We have #7, #8#, 9#, 10#, #11, #12, and #13

What colors are there?

Black, gold, silver, colorful, blue, etc.

What functions does the ring have?

Our smart health ring can monitor blood pressure, blood oxygen, heart rate, sleep monitoring, finger temperature, ambient temperature, heart rate variability, exercise (pedometer, calories and other 11 functions,

Battery life?

Usually the usage time is 2-5 days, depending on the size of the ring.

How accurate is the ring monitoring data?

Heart rate + blood oxygen + finger temperature + ambient temperature Our accuracy is above 98%, benchmarking medical devices;
Blood pressure: accuracy is 90%, because it is testing fingers
Heart rate variability + pressure: accuracy is 95%
Steps + calories: about 92%, because each individual is different;
Sleep; just do statistical intervals.

What devices are supported?

We support IOS, Android, Hongmeng system.

Which APP to use?

Our own developed APP, overseas APP name: H wear pro, domestic APP name: H wear.

What payment channels are supported?

You can use debit cards and credit cards to shop on our website. In addition, we support Paypal, Apple Pay, Google Pay and other wallets. You can choose these payment methods at checkout.

What is a smart ring?

The smart health ring combines cutting-edge technology with fashionable design. It can not only monitor important physiological indicators such as blood pressure, blood oxygen and heart rate in real time, but also adds a sleep monitoring function. By analyzing the user's sleep quality, including deep sleep, light sleep and awakening times, it helps users optimize their sleep patterns and improve their quality of life. In addition, the new function of finger temperature monitoring allows users to easily track changes in body temperature, providing another important dimension for health management. Compared with traditional smart watches or bracelets, this ring, with its exquisite and compact design, combined with high-end materials such as ceramics, tungsten steel, titanium alloy, and stainless steel, not only shows a modern sense of fashion, but also takes into account comfort and durability. It solves the problems of bulky and inconvenient wearing of traditional health monitoring equipment, is suitable for daily wear, and seamlessly integrates into life. In terms of the supply chain, the product integrates upstream sensor technology and downstream sophisticated manufacturing processes to ensure high quality and good user experience. The smart health ring is suitable for various daily life scenarios, such as sports and fitness, work and study, leisure and entertainment, etc., helping users to pay attention to their health status in real time and improve their quality of life. It is expected that the product will bring significant economic and social benefits after its launch in China.

How to measure the finger size?

1. A: Self-measurement: Prepare a thin string or paper strip, wrap it around the root of the finger once, mark the overlapping position of the beginning and the end. Then measure the length of the marked part with a ruler to get the finger circumference. Select the corresponding ring size according to the circumference.
B: Purchase a ring size measuring tool and measure the size.
C: Go to a jewelry store to measure the ring size. Our ring size is the standard US ring size.

How long does the ring battery last?

1. Generally, it lasts 2 - 5 days. The battery sizes of rings with different sizes vary. The battery of size 6 - 7 is about 13 mAh and can last 1 - 2 days. The battery of size 8 - 9 is about 16 mAh and can last 2 - 3 days. The battery of size 10 - 13 is about 20 - 23 mAh and can last 3 - 5 days.

The ring size on the packaging box and the corresponding ring sizes of different countries?

1. The ring size on our packaging box is the standard US ring size. Ring sizes are named differently in various countries. The following is the correspondence between the US ring size and the ring sizes of other countries:

How accurate are the test data?

1. Heart rate, blood oxygen, finger temperature, ambient temperature: The accuracy is about 98%, comparable to medical devices.
Heart rate variability, stress: The accuracy is about 90%, recording the emotional changes of the body.
Steps, calories: The accuracy is about 90%. The algorithms of each device are different, and there are individual differences.
Sleep: The accuracy is about 90%, recording the physical state during the sleep process from falling asleep at night to waking up in the morning.
Blood pressure: The accuracy is about 85%. Blood pressure measurement requires the sphygmomanometer and the ring to be on the same arm and hand. It records the daily blood pressure trend. Due to individual physical differences and differences between the left and right arms, this function only provides blood pressure trend monitoring.

What functions does the ring have?

1. Health functions: Heart rate monitoring, blood oxygen monitoring, finger temperature monitoring, sleep monitoring, blood pressure monitoring, female menstrual cycle recording
Sports functions: Step counting, calorie calculation, exercise recording
Emotional functions: Heart rate variability monitoring, stress monitoring
Caring function: Synchronize and care about the health data of family members and people you care about
Temperature detection: Ambient temperature detection
Entertainment function: Bluetooth gesture photography
Data management: You can export the data of yourself or your family members in the ring and provide it to the required unit for analysis.

What is the service life of the ring?

1. Generally, the service life of a smart ring is about 1 to 3 years. However, due to the very small lithium battery in the smart ring, the service life of the lithium battery varies depending on usage habits. Special attention: Due to the chemical properties of lithium batteries, if not charged for a long time, there is a risk that the lithium battery will not charge.

Is the surface of the ring wear-resistant?

1. The surface of the ring is coated with a protective layer. The wear resistance of different materials varies. Please wear it with care.

How to turn on the ring?

1. Align the charging cable with the charging port of the ring, and plug the other end into the power source. When the ring lights up red, it is turned on. It needs to be continuously charged for one hour until the ring lights up green.

How to download the APP?

1. Scan the QR code on the packaging, and select the download link according to your mobile phone model. For Android phones in China, download H WEAR from the App Bao. For Apple phones in China, download H WEAR from the iOS market. For Android phones in foreign regions, download H WEAR PRO from the Android market. For Apple phones in foreign regions, download H WEAR PRO from the iOS market.

How long does it take to fully charge the ring?

1. It usually takes 1 hour to fully charge the ring, and when it is fully charged, the light turns green.

Does the ring need to be charged?

It needs to be charged in a timely manner to ensure normal operation.

How to connect the ring?

1. Turn on the ring, turn on the Bluetooth of the mobile phone, enter the app, search for the ring model in the APP device, and then connect. After the connection is completed, click "Find Ring" in the device item, and the ring will light up blue when the connection is successful.

Why does the ring take a long time to charge but still not be fully charged?

1. Check whether the power supply is turned on, and whether the charger is aligned and tightly attached to the ring. Ensure that the charging cable is aligned with the ring and the red light is on.

What are the prompts when the ring is charging and when it is fully charged?

1. When charging or not fully charged, the light is red, and when fully charged, the light is green.

How to wear the ring?

1. Align the charging port and the chip with the pulp of the finger.

Why can't the ring be searched?

1. Check whether the ring has power. Ignore the ring model in the Bluetooth settings of the mobile phone, and then search for the ring in the APP.

The APP shows that the device is not connected?

Reconnect by turning on the Bluetooth of the mobile phone and searching for the ring model on the APP device page and connecting.

The page shows that the APP has been disconnected?

1. This is the low-power mode. Because the ring battery is relatively small, to save power, when you leave the APP, the APP will disconnect. When you enter the APP again, it will automatically connect, and the data will be synchronously uploaded to the background.

Will the ring be lost when the battery runs out?

The ring cannot be found when the battery runs out.

Why does the battery level fluctuate?

There is a buffer when the ring connects to the background server, and the connection process will refresh.

There is no data displayed on the home page of the ring?

Refresh and wait for 10 - 20 seconds. If there is still no data, check if the automatic detection switch is turned on for automatic testing. If not, turn on the automatic testing.

Why can't the APP connect to the ring?

1. Open the settings of the mobile phone to check if the mobile phone is directly connected to the ring. If the ring is connected on the mobile phone settings side, the APP will not be able to search for it. First, ignore the ring on the mobile phone settings side, and then search and connect from the APP.

There is a difference in steps compared with other devices (Apple, Garmin, Huawei, WeChat Sports, etc.)?

1. The mobile phone is usually in the pocket, the watch is on the wrist, and the ring is on the finger. Devices in different positions perceive movements differently. Moreover, the flexible movements of the fingers may cause slight differences in the ring, resulting in errors between each device.

There is a difference between the steps on the home page and those on the detail page?

The home page shows the cumulative total steps, while the detail page shows the steps counted for the current day. There may be a time difference in data upload.

There is data on the sleep home page, but no data on the detail page?

Sleep statistics have specific time periods. If you check immediately after waking up, the ring may not determine that you have gotten up due to less finger movement. Usually, after getting up and doing activities such as walking, brushing teeth, and washing face, the data will be displayed. Refresh and wait patiently for 10 - 20 seconds.

Why is there sleep data when the ring is not worn?

Normally, there should be no data when not worn. If the ring is stationary during the sleep statistics period at night, it may be misjudged as sleep. Please wear the ring during the sleep statistics period.

How to start the exercise interface?

1. Enter the exercise interface of the app, click "Exercise", and press "GO" to start.

Will there be data if I go out for exercise wearing the ring when my mobile phone is not around?

1. Yes. The ring monitors in real-time. After the ring is connected to the mobile phone, the data will be automatically uploaded.

There is a deviation in the running GPS track compared with other devices?

The ring itself does not have a GPS positioning function. It uses the GPS positioning track of the mobile phone.

How to use the Bluetooth photography?

1. Click "Device" - "Bluetooth Photography" - shake your finger up and down.

How to end the exercise?

Long-press the red button to end the exercise after finishing.

There is a difference between the finger temperature and the body temperature?

The finger temperature detects the temperature of the finger epidermis, not the body temperature. Generally, the finger temperature is lower than the body temperature.

There is a deviation in the blood pressure data?

1. The measurement accuracy of blood pressure is about 85%. Blood pressure measurement requires the sphygmomanometer and the ring to be on the same arm and hand. It records the daily blood pressure trend. Due to individual physical differences and differences between the left and right arms, this function only provides blood pressure trend monitoring. The measurement results are different at different times of the day.

How to add an associated account in the caring mode?

1. Click "Caring" - "Add Caring" - enter the mobile phone number or email - obtain the verification code - add a note name.

How to test the ambient temperature?

1. First, take off the ring and let it stand still for 10 minutes, and then click "Ambient Temperature Detection".

How to update the APP version?

The APP will prompt when there is a new version, or you can go to "My" - "Settings" - "Check for Updates".

How to export personal health data?

1. Click "Caring" - the icon in the upper right corner - "Export" in the upper right corner.